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Schärf Coffeeshop GmbH
Dr. Alexander Schärf Pl. 1
A-7100 Neusiedl am See

Tel.: + 43 / 5 / 9010 - 430
Fax.: + 43 /5 / 9010 - 431

  • service
  • barista

Staff Members

We have developed specific training manuals, in order to ensure the preservation of quality of our products and a continuing further education of our members of staff. When elaborating the manuals, we could draw on the profound experience of our employees, on extern consultant knowledge and on the support of the lobby group.

Some of our long-term employees have gained experience in former occupations, in the field of chain catering or the development of process-oriented structures. Highly important for our further development, is the training of apprentices in the sector of chain catering. The apprentice training plan, which has specifically been developed for the requirements of the Coffeeshop Company, is the basis of the training of new staff members.

In the context of training, specific attention has been directed to the area of service and in dealing with customers, alongside merchandise knowledge and the preparation of goods. Complying with the intense service character of American enterprises, friendliness and cleanness have top-priority for all employees.

Franchise partners and their members of staff have to attend training at the Schärf Academy. Above all, we coach in motivation, surgency and service attendance.

The conveyance of knowledge on the preparation of our core-product, coffee, is an integrative component of our training plan for employees. For this purpose, we have developed a training manual on beverages, which retains the way of preparation, recipes and compulsory arrangement suggestions for all products.

We have elaborated a Quality Assurance Manual for all employees and locations, in order to maintain the quality standards of offered goods and performances.

The store managers on duty and, in further consequence, the national operative area manager are in charge of supervision. All points are evaluated, using the Quality Assurance Report, and thus, facilitate the compilation of a ranking of employees and locations. Education and training of employees is rounded off by training on a regular basis with specifically appointed experts.